Shipping policy

Shipping Policy

Order Processing Times

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment has been received and cleared.

Once your order has been processed and dispatched, you will receive a confirmation email containing tracking information where available.

Please note that during busy periods, promotions, or holidays, processing times may be slightly extended.

Shipping Methods & Carriers

We ship orders using trusted delivery partners, including:

  • Royal Mail
  • DPD
  • Evri
  • DHL (for selected international destinations)

The shipping carrier used will depend on your delivery location, order size, and service availability.

Estimated Delivery Times

United Kingdom

  • Standard Delivery: 3–7 business days

International Delivery

  • Europe: 5–10 business days
  • North America: 7–14 business days
  • Rest of World: 10–21 business days

Delivery times are estimates only and may vary due to customs processing, local postal services, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery service.

Free shipping promotions may be offered from time to time and will be clearly stated on our website.

International Shipping & Customs

We currently ship to most international destinations. However, some countries may have restrictions on certain products or shipping services.

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the order total or shipping costs unless otherwise stated.

We recommend checking your local import regulations before placing an order.

Lost, Delayed, or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and shipping details.

Delayed Orders

While we strive to meet all delivery estimates, delays can occasionally occur due to carrier issues, customs inspections, adverse weather, or peak seasonal demand.

Lost Orders

If your tracking information shows no movement for an extended period or your order appears to be lost, please contact us within 30 days of the expected delivery date. We will work with the shipping carrier to investigate and, where appropriate, arrange a replacement or refund.

Please ensure that the delivery address provided at checkout is accurate. We cannot be responsible for delays or losses resulting from incorrect address information supplied by the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team at:

Email: info@business-ss.org